The appalling incident on board a United Airline flight a couple of days ago was a shocking indictment of a major company. The pictures of a passenger being dragged off of a flight by a gang of thugs in uniform are frightening in their barbarity and make one wonder just what the world is coming to.
Even worse, the Chief Executive of the airline has now implied that the passenger brought violence upon himself by being "disruptive and belligerent"; who wouldn't be pretty annoyed at being singled out for removal from a seat for which one had paid in good faith and with every expectation that the implied contract would be honoured ?
This incident was akin to a customer being dragged from a restaurant table or a patient being tipped out of a hospital bed. It was an appalling act and for the CEO of United, Oscar Munoz, to be trying to lay the blame at the door of the passenger defies belief. He must go, as must the thugs involved, and one can only hope that the as yet unnamed passenger sues the company, Munoz and the guards for absolutely everything they've got.
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